Terms of service

Terms and Conditions for J. Pacetti Precious Jewels

Introduction

Welcome to J. Pacetti Precious Jewels ("we," "us," or "our"). By accessing our website or purchasing our jewelry, you agree to be bound by these Terms and Conditions. We specialize in high-end, luxury jewelry sold exclusively online and through private consultations.

1. Products and Services

We offer a curated collection of luxury jewelry, including custom pieces. Our jewelry is crafted with the finest materials, such as gold, platinum, diamonds, and precious gemstones.

2. Ordering Process

  • Custom and Ready-to-Wear Jewelry: Orders can be placed through our website or by contacting us directly for custom designs. A consultation may be required for custom orders to ensure personalized service and craftsmanship.

  • Order Confirmation: Once an order is placed, you will receive a confirmation email outlining the details. All orders are subject to availability.

  • Pricing: All prices listed are in USD and are subject to change without notice. Applicable taxes and fees will be calculated at checkout.

3. Payment Methods

We accept major credit cards, bank transfers, and other secure payment methods. Payment must be completed in full before the order is processed. For custom jewelry, a non-refundable deposit may be required at the time of order confirmation.

4. Shipping and Delivery

  • Shipping: We offer insured shipping for all orders to ensure the safety of our jewelry. Shipping fees and delivery times will be communicated at checkout. Currently, we ship within the United States and internationally.

  • Delivery: Estimated delivery times vary depending on the item and your location. We will provide a tracking number once the order is dispatched.

  • Risk of Loss: The risk of loss and title for products passes to you upon our delivery to the carrier.

5. Return and Refund Policy

Due to the exclusive and high-value nature of our jewelry, we do not accept returns on custom orders or engraved pieces. However, we accept returns of standard, non-customized pieces within 14 days of delivery, provided the item is in its original, unused condition. The customer is responsible for return shipping costs and insurance.

  • Refunds: Refunds will be issued to the original payment method within 14 business days of receiving the returned item.

  • Non-Returnable Items: Custom orders, personalized items, and pieces showing signs of wear or alteration are not eligible for return.

6. Warranty and Repairs

All our jewelry comes with a limited warranty covering manufacturing defects for one year from the date of purchase. This warranty does not cover normal wear and tear, damage due to accidents, misuse, or unauthorized repairs.

7. Intellectual Property

All content on this website, including images, product descriptions, designs, and trademarks, are the property of J. Pacetti Precious Jewels and are protected by intellectual property laws. Use of this content without our written permission is prohibited.

8. Limitation of Liability

J. Pacetti Precious Jewels is not liable for any damages arising from the use of our website or the purchase of our products. Our liability is limited to the purchase price of the product.

9. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at Info@jpacetti.com